Introduction
At Daakye Global Support Services ("we," "our," or "us"), we are committed to protecting your privacy and handling your personal information with transparency, care, and respect. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, use our services, or submit your details to us in any capacity — whether as a prospective client, job applicant, or website visitor.
By using our website or services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our website or submitting your personal information.
Information We Collect
Information You Provide Directly
We collect personal information that you voluntarily submit to us, including but not limited to:
- Prospective Clients: Name, company name, email address, phone number, and details of your service enquiry.
- Job Applicants & CV Submissions: Name, email address, phone number, area of expertise, CV/resume, and any cover note provided.
- Contact Form Submissions: Name, email address, subject, and message content.
- Newsletter Subscribers: Name and email address.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including your IP address, browser type and version, device type, pages visited, time spent on the site, and referring URLs. This information is collected via cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to service enquiries and provide information about our offerings
- To review and process job applications and CV submissions
- To manage client relationships and deliver contracted services
- To communicate updates, newsletters, and relevant information (with consent)
- To improve our website, services, and user experience
- To comply with applicable legal and regulatory obligations
Retention of CV and Recruitment Data
When you submit your CV through our website, your information will be retained for a period of 24 months from the date of submission. This allows us to consider your profile for current and future opportunities. After this period, your data will be securely deleted unless you have been engaged in an active recruitment process or have provided renewed consent. You may request deletion of your data at any time by contacting us at the details below.
Retention period: 24 months. You may request deletion of your data at any time by emailing [email protected].
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. These include encrypted data transmission, access-controlled systems, and secure office infrastructure. While we take every reasonable precaution, no method of electronic transmission is entirely risk-free.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal information
- Withdraw consent for marketing communications at any time
- Lodge a complaint with a relevant data protection authority
To exercise any of these rights, please contact us at [email protected].
Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated via a notice on our website. Your continued use of our website following any update constitutes your acceptance of the revised policy.
Contact
If you have any questions, requests, or concerns regarding this Privacy Policy or how your information is handled, please reach out to us:
Daakye Global Support Services
- 2nd Floor, Binney Plaza, Koforidua, Ghana
- [email protected]
- +233 508 719 994